OLAs are formal agreements between each IT functional team and one other teams they operate with. Very similar to SLAs, OLAs define how functional groups need to assist each other in Assembly the SLA's obligations. It provides steering on service lifecycle phases, ITSM procedures, and roles. ITIL certifications and education https://enterprise-service-manage49146.mybjjblog.com/the-smart-trick-of-enterprise-service-management-that-no-one-is-discussing-46148784