The machine cannot print Unless of course both the colour Good cartridge and black Fantastic cartridge are installed. Make sure to install both equally cartridges. After you will get the cable pulled out you will see the screw. It goes into your shaft so get it lined again up https://brother-printer34680.blogerus.com/59884353/the-ultimate-guide-to-hp-instant-ink-1-year-experience-is-it-worth-it-did-i-continue-my-subscription